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Service Desk Operations Manager

1 week ago

Cebu City, Central Visayas, Philippines FIS Global Solutions Philippines, Inc. Full time

FIS Global Solutions Philippines, Inc. is seeking a seasoned Service Desk Operations Manager to oversee our technical support operations.

Responsibilities

The Service Desk Operations Manager will be responsible for analyzing problems/trends with client systems and applications and taking steps to avoid recurrence.

  • This includes contributing to existing and developing new solution approaches to the IT environment.
  • Other related duties assigned as needed are also part of this role.

Excellent customer service skills that build high levels of customer satisfaction for internal and external customers are essential in this position.