IT Service Desk Manager

FIS Global Solutions Philippines, Inc. is seeking a seasoned Service Desk Operations Manager to oversee our technical support operations.ResponsibilitiesThe Service Desk Operations Manager will be responsible for analyzing problems/trends with client systems and applications and taking steps to avoid recurrence.This includes contributing to existing and...

About the RoleThe Service Desk Expert will play a crucial role in ensuring that our clients receive timely and effective technical support. As a member of our support team, you will be responsible for resolving complex IT issues, configuring software and hardware, and providing exceptional customer service.Key Skills Required:Excellent troubleshooting skills...

About the RoleThe successful Service Desk Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.Handle complaints and provide appropriate solutions within set time limits.Manage large volumes of incoming calls with ease.Foster strong relationships with customers through effective...

About the Role:We are looking for a Customer Support and Technical Expert to join our team at QBE Insurance Group. As a key member of our IT department, you will be responsible for delivering exceptional customer service and technical support to internal and external users globally.Key Responsibilities:Provide technical support to end-users on software...

We are looking for a talented IT Service Desk Team Member to join our FIS Global Solutions Philippines, Inc. team.Key ResponsibilitiesThe IT Service Desk Team Member will be responsible for performing monitoring and operational management functions for associated hardware and software within a 24x7 processing environment.This includes recognizing and...

Hybrid - Cebu Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionAbout The OpportunityThis Service Desk Analyst position is a Remote Philippines based role.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and...

As a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your profileKey...

Kinettix Cebu, Central Visayas, PhilippinesIT Service Desk AssociateThe IT Service Desk Associate will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth IT operations. The ideal candidate should have at least one year of experience in IT support, strong problem-solving skills, excellent communication, and a...

• College Undergraduate/Bachelor's degree in any field• At least 1-2 years' service desk experience with Service Now background in a BPO setting• Must have Service Now knowledge• Availability: ASAP joiner is advantage• Work Set up: Hybrid• Amenable to work in graveyard shift, shifting schedules including holidays and weekendsTower Description:•...

Your missionAs a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your...

Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...

We are seeking a talented Technology Service Desk Administrator to join our team as a Principal IT Service Desk Administrator.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and...

About UsBSA Solutions Inc. offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global companies to build their dream teams in the Philippines and Malaysia. Our mission is to deliver exceptional results to our clients through our personalized service and our in-depth knowledge of...

Eteam Workforce Private Corporation is seeking a highly skilled Service Desk Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.Key ResponsibilitiesThe successful candidate will be responsible for providing top-notch customer service, responding to customer...

We are seeking a highly skilled Technical Service Desk Professional to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing technical assistance to our customers via various channels, including phone, email, and chat.Job Summary:The successful candidate will possess excellent problem-solving...

Information Technology Help Desk ManagerVervent Sibulan, Central Visayas, PhilippinesThis is a full-time, on-site role in Sibulan for an Information Technology Help Desk Manager at Vervent. The Help Desk Manager will be responsible for assisting the Director of IT Operations with managing and overseeing all areas of Vervent's help desk, including tickets,...

Job OverviewDynamixcloud is looking for an experienced Technical Support Specialist - Escalations to join our team. As a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue.The ideal candidate will have strong problem-solving skills, excellent communication abilities, and leadership...

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.WHAT YOU WILL DODrives issue...

Qualifications and ExperienceTo be successful in this role, you will need to have prior experience in an ITIL based environment and IT Help desk/Service Desk experience.Education: Tertiary Degree or equivalent combination of education and work experience.Preferred Qualifications: IT or engineering qualification.

What We OfferAs an IT Service Desk Technical Support professional at FIS Global Solutions Philippines, Inc., you will have the opportunity to work on challenging and relevant issues in financial services and technology.You will be part of a talented and dynamic team that empowers us to deliver innovative solutions to our clients. We believe in being open,...