Operational Problem Solver

6 days ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time $95,000 - $112,000

Service Delivery Expert

Job Overview

This role involves working on escalated managed service customer trouble tickets, identifying operational issues and providing technical solutions to resolve problems.

Main Responsibilities
  • Manage complex tickets from Tier 1/2 and install groups.
  • Act as a critical point of escalation for managed services customers.
  • Interact with external carriers to drive issue resolution.
  • Prioritize adjustments to customer networks as needed or upon request.
  • Maintain up-to-date customer configurations across multiple platforms.
Key Requirements
  • Bachelor's Degree in a related field is required.
  • A minimum of 0-2 years of relevant work experience is necessary.
About the Opportunity

We are at the forefront of innovation, driven by our talented team who deliver cutting-edge products and services to millions of customers daily.

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