Incident & Problem Management Consultant

1 week ago

Pasig, National Capital Region, Philippines Inchcape Full time
Incident & Problem Management Consultant

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 18,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

The Digital Delivery Centres accelerate Inchcape's digital journey by positively impacting the business and its customers through innovative and essential technological solutions.

Through our top talents, we support the mobility of millions of people globally through the power of digital technology.

About The Role:

We're looking for an experienced Incident and Problem Management Consultant to join our Service Management team. In this role, you'll ensure the stability, security, and continuous improvement of IT services, driving sustainable service quality and minimizing downtime.

Responsibilities

  • Manage and coordinate incident resolution, including escalations and stakeholder communication
  • Lead post-incident reviews and root cause analysis
  • Oversee problem management and continuous service improvement processes
  • Collaborate with global teams and vendors to maintain service excellence
  • Mentor junior team members and share best practices

Qualifications

  • Strong knowledge of IT Service Management (ITIL certification preferred)
  • Experience managing incidents, problems, and service improvements in a multi-vendor environment
  • Excellent communication, stakeholder management, and analytical skills
  • Ability to work in diverse, international teams
  • Proactive, detail-oriented, and quality-focused mindset

Build a brilliant career, where you're encouraged and supported to fulfil your ambition, mentored by excellent managers.

Explore exciting and rewarding career pathways, with regular promotion and performance reviews to help you progress.

Develop your expertise and upgrade your skills with continuous training in the latest tech advancements.

If you have the skills, passion, and drive to thrive in this role, and you\'re ready to grow your career with a dynamic global team in the digital space, we want to hear from you

For any technical support please email to HRIS.Support@inchcape.com


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