Customer Service Advocate
2 weeks ago
We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist. As the primary point of contact for customers, you will be responsible for addressing their inquiries via phone, email, and live chat.
The ideal candidate will have prior experience in customer-facing roles, preferably in SaaS environments, with excellent communication and interpersonal skills. You will work closely with cross-functional teams to ensure seamless customer interactions and effective issue resolution.
Key Responsibilities- Respond to email, live chat, and phone inquiries from customers
- Provide expert guidance on using our software to meet customer needs
- Track customer interactions in a salesforce-like system
- Assist prospects during their trial period to ensure they understand product functionality
- Act as a conduit for customers to communicate product and feature requests to product managers
- Collaborate with customer success managers to handle large customer accounts
- Contribute to the support knowledge-base
- Deliver product demos for prospects
- Perform onboarding and account reviews for existing customers
- We value a healthy, collaborative remote culture and prioritize flexibility for teammates across diverse time zones
- We communicate asynchronously, work autonomously, and take ownership of our work
- We believe in equal opportunity and strive to create an inclusive environment where everyone can thrive
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