Customer Service Advocate

2 weeks ago

Porac, Philippines beBeeCustomerService Full time ₱700,000 - ₱1,000,000
Job Overview

This position plays a vital role in providing exceptional customer service, resolving inquiries and complaints, and guiding customers through solutions.

Key Responsibilities:
  • Serve as the primary point of contact for customers via phone.
  • Provide excellent customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers.
  • Accurately document customer interactions and transactions across all tools/platforms.
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
  • Strive to exceed customer satisfaction goals and performance metrics.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
  • Stay updated on product knowledge and industry trends to better assist customers.
Requirements:
  • High School Diploma or equivalent.
  • Starters or adapters are welcome to apply. BPO experience is a plus.
  • Good communication skills.
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.
What We Offer:
  • Paid Training.
  • HMO and Group Life Insurance.
  • Paid Time Off.
  • Referral Program.
  • Career Advancement.
About Us

As a leading provider of human capital solutions, we help our clients navigate complexity and deliver superior customer experiences. Our colleagues across global centers support people and organizations, helping them thrive in the future.

How to Apply

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