Service Advocate

2 weeks ago


Porac, Philippines beBeeProblemSolving Full time $4,000 - $20,000
Customer Service Representative

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative.

This role involves being the primary point of contact for clients, handling inquiries, resolving issues, and ensuring exceptional customer satisfaction.

Main Responsibilities:
  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary
  • Maintain and update customer support records, including case notes and resolution status
  • Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with client teams to improve support processes and customer experience
Requirements:
  • Proven experience in customer service or support roles
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms.
  • Ability to work independently, manage time effectively, and meet service-level expectations


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