Customer Service Advocate
2 weeks ago
We are seeking a highly motivated and detail-oriented individual to fill our Customer Service Representative position. This role involves providing exceptional customer service, processing refunds, creating shipping labels, and handling inbound customer calls.
Key Responsibilities:- Process refunds for online orders accurately and promptly
- Generate and manage shipping labels for outgoing packages
- Answer customer phone calls with professionalism and clarity
- Maintain accurate records and follow internal procedures
- Collaborate with team members to ensure timely order resolution
- Excellent English communication skills (spoken and written)
- Clear speaking voice with minimal accent
- Strong attention to detail and organizational skills
- Stable, high-speed internet connection
- Ability to follow instructions and work independently
- Previous experience in eCommerce, customer service, or logistics
- Familiarity with online order platforms and shipping tools
This is a fantastic opportunity for those looking to start or advance their career in customer service. As a Customer Service Representative, you will have the chance to work with a dynamic team, develop your problem-solving skills, and make a real impact on our customers' experiences.
Our ideal candidate is a self-motivated and results-driven individual who is passionate about delivering exceptional customer service. If you are a team player with excellent communication skills and a strong attention to detail, we would love to hear from you
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