Healthcare Advocate

2 weeks ago

Porac, Philippines beBeeCareNavigator Full time $70,000 - $90,000
About This Role

We are seeking a detail-oriented Healthcare Advocate to guide patients through complex healthcare journeys with empathy and professionalism.

Key Responsibilities:
  • Patient Support & Coordination
    • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
    • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
    • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
  • Care Navigation & Education
    • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
    • Educate patients on available services, preventative care, and next steps.
    • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
  • Emotional Support & Advocacy
    • Provide compassionate listening and emotional support to patients managing complex medical issues.
    • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
  • Data & Documentation
    • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
    • Track and report patient outcomes to identify opportunities for workflow improvements.
  • Process Improvement & Collaboration
    • Provide feedback to internal teams on patient needs and operational enhancements.
    • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

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