Customer Service Ambassador

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000
Job Description

We are seeking a talented professional to join our team as a Customer Experience Specialist. This role will play a pivotal part in delivering exceptional customer service across various channels.

Responsibilities:
  • Provide customer-centric service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the primary point of contact for customers, offering support and guidance to enhance their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention strategies and execute plans to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Employ a solution-oriented mindset in order to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
  • Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Provide valuable feedback based on customer interactions to improve processes and product offerings.
Requirements:
  • You have experience in customer-facing roles.
  • You possess superior written and oral communication skills.
  • You have strong people skills — you are excited by the idea of chatting with new and interesting folks.
  • You are friendly and empathetic.
  • You are a quick learner and can think on your feet.
  • Experience with CRM software is an asset.
  • You are passionate about creating amazing experiences for customers.
  • You are a self-starter who thrives in a fast-paced environment and delights in problem-solving.
  • You can adapt to change in a fast-paced environment and embrace new challenges.
  • You are a team player who works well with a wide range of personalities and is ready to contribute to a collaborative team environment.

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