Strategic Workforce Manager

6 days ago

Sorsogon, Bicol, Philippines beBeeWorkforce Full time ₱1,500,000 - ₱2,200,000
Workforce Planning Expert

We are seeking a highly skilled Workforce Planning and Analytics Manager to join our team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities.

  • Responsibilities:
    • Analyse workforce data to identify trends, gaps, and opportunities for improvement.
    • Predict work volume, handle time and staff shrinkage, and provide staffing recommendations to enhance workforce management and center-wide performance.
    • Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy.
    • Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action.
    • Proactively analyse inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics.

Requirements:

  • Highly proficient in Excel and overall MS Suite products, including Power BI.
  • Familiarity with or understanding of Sales system, CRM, and phone system.
  • Bachelor's degree in a technical or business discipline or related experience preferred.
  • Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
  • Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Strong leadership and team management skills.
  • Proven track record of driving performance improvement initiatives.
  • Attention to detail and ability to prioritise tasks effectively.

Working Location:

  • Work-from-home setup is required.
  • The home working environment must be conducive with wired internet of at least 50mbps and reliable back-up internet of at least 10mbps speed.

Additional Information:

DBC embraces inclusion and diversity in our teams through fair community representation of gender, age, culture, thought and work arrangement.

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