Strategic Workforce Manager

7 days ago

Sorsogon, Bicol, Philippines beBeeWorkforce Full time ₱1,500,000 - ₱2,200,000
Workforce Planning Expert

We are seeking a highly skilled Workforce Planning and Analytics Manager to join our team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities.

  • Responsibilities:
    • Analyse workforce data to identify trends, gaps, and opportunities for improvement.
    • Predict work volume, handle time and staff shrinkage, and provide staffing recommendations to enhance workforce management and center-wide performance.
    • Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy.
    • Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action.
    • Proactively analyse inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics.

Requirements:

  • Highly proficient in Excel and overall MS Suite products, including Power BI.
  • Familiarity with or understanding of Sales system, CRM, and phone system.
  • Bachelor's degree in a technical or business discipline or related experience preferred.
  • Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
  • Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Strong leadership and team management skills.
  • Proven track record of driving performance improvement initiatives.
  • Attention to detail and ability to prioritise tasks effectively.

Working Location:

  • Work-from-home setup is required.
  • The home working environment must be conducive with wired internet of at least 50mbps and reliable back-up internet of at least 10mbps speed.

Additional Information:

DBC embraces inclusion and diversity in our teams through fair community representation of gender, age, culture, thought and work arrangement.

  • Strategic Workforce Planner

    7 days ago

    Sorsogon, Bicol, Philippines beBeeEmployee Full time ₱6,000,000 - ₱9,000,000

    Job TitleWorkforce Management Resource Planning Analyst Position Overview:This Workforce Management (WFM) role is focused on developing and implementing strategic plans to enhance operational efficiency and quality of service. The ideal candidate will possess a strong background in WFM tools, analytical skills, and excellent communication abilities.Key...

  • Workforce Management Leader

    7 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,210,000

    Workforce Management LeaderWe are seeking a highly skilled Workforce Management Leader to join our team.Key Responsibilities - Develop and implement workforce management strategies that meet business requirements, ensuring superior customer serviceAdjust schedules based on actual scenarios and provide overtime requirements/voluntary time off for efficient...

  • Global Supply Chain Workforce Optimization Lead

    7 days ago

    Sorsogon, Bicol, Philippines beBeeSupplyPlanning Full time $180,000 - $240,000

    Workforce Allocation and Capacity Management LeaderThe Workforce Allocation and Capacity Management Leader will oversee the Supply Planning team responsible for allocating the right number of resources at the right time to meet operational demands. This role involves strategic planning, workforce management expertise, coaching, development, and performance...

  • Dynamic Workforce Analyst

    6 days ago

    Sorsogon, Bicol, Philippines beBeeOperations Full time ₱3,000,000 - ₱6,000,000

    Job OverviewThe incumbent will play a pivotal role in ensuring the smooth operation of our organization's day-to-day activities by monitoring attendance, productivity, and performance metrics. This role will entail consolidating insights from internal tools to provide real-time updates and actionable recommendations.Key ResponsibilitiesDaily Monitoring &...

  • Strategic Business Operations Leader

    7 days ago

    Sorsogon, Bicol, Philippines beBeeTransformation Full time ₱5,000,000 - ₱6,000,000

    Senior Business Insight Manager is a role that involves leading enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.The ideal candidate will have a proven track record of delivering large-scale transformation projects in BPO/KPO/Shared Services with strong leadership presence...

  • Strategic Product Manager

    7 days ago

    Sorsogon, Bicol, Philippines beBeeProduct Full time ₱400,000 - ₱800,000

    Growth and Product StrategistWe're seeking a results-driven Growth & Product Strategist to drive user growth and engagement across specific countries through strategic feature deployment, pricing, and experimentation.This role combines product ownership with country-specific strategies for product deployments in non-English speaking countries, tailoring...

  • Strategic Account Manager

    7 days ago

    Sorsogon, Bicol, Philippines beBeeAccount Full time ₱4,000,000 - ₱8,000,000

    Deliver strategic value to a portfolio of small to mid-market clients. Leverage strong customer relationships, data-driven insights, and creative solutions to drive revenue growth and adoption.Key ResponsibilitiesManage 30-100 customers to meet growth goals and ensure adoption of our products.Build and maintain executive relationships with key stakeholders...

  • Strategic Recruitment Lead

    7 days ago

    Sorsogon, Bicol, Philippines beBeeTalent Full time ₱39,708 - ₱811,638

    About Talent Acquisition Manager RoleThe key objective of this position is to lead the recruitment and talent acquisition processes for affiliated companies under Enterprise Management Solutions. This includes managing recruitment strategy, optimizing applicant tracking systems, supervising a team of Talent Acquisition Specialists, and ensuring all workforce...

  • Strategic Partnership Manager

    7 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time $100,000 - $120,000

    Job OverviewWe are seeking a seasoned professional to fill the role of Account Manager, responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesPrioritize client needs and develop tailored solutions to meet their objectivesCultivate strong relationships with clients,...

  • Strategic Financial Manager

    7 days ago

    Sorsogon, Bicol, Philippines beBeeAccounting Full time ₱2,000,000 - ₱2,500,000

    Financial Management PositionThe role of Accounting Controller is critical in ensuring the accuracy and timeliness of our financial reporting.We are seeking a seasoned accounting professional with expertise in process improvement and cost savings to join our team.The ideal candidate will possess a strong background in accounting, with experience in analyzing...