Strategic Business Operations Leader

6 days ago

Sorsogon, Bicol, Philippines beBeeTransformation Full time ₱5,000,000 - ₱6,000,000

Senior Business Insight Manager is a role that involves leading enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.

The ideal candidate will have a proven track record of delivering large-scale transformation projects in BPO/KPO/Shared Services with strong leadership presence to influence C-level stakeholders.

Key Responsibilities

1. Strategic Transformation Leadership


• Define and lead enterprise transformation initiatives aligned with strategic business objectives driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.).


• Partner with internal data science, product, and engineering teams to develop AI/ML solutions PoCs and production-grade deployments.

2. AI/ML-Driven Innovation


• Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.).


• Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.

3. Process Reengineering & Six Sigma


• Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.


• Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.

4. Cross-functional Program Execution


• Manage complex transformation roadmaps with agile governance stakeholder alignment change management and risk mitigation.

5. Capability Building & Change Management


• Drive organizational maturity in digital transformation citizen development and AI literacy.


• Lead CoE for AI-augmented operations and continuous improvement.

Required Qualifications


• Bachelor's degree in Engineering Computer Science or a related field.


• Six Sigma Black Belt certification.


• 12+ years of experience in BPO/KPO/Shared Services.


• 5+ years of experience leading AI/ML initiatives.


• Proficient in tools like Python SQL Power BI/Tableau.


• Strong command over automation technologies RPA tools.

Preferred Traits


• Strategic thinker with a bias for action.


• Excellent communication and storytelling skills.

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