Strategic Workforce Planner

7 days ago

Sorsogon, Bicol, Philippines beBeeEmployee Full time ₱6,000,000 - ₱9,000,000
Job Title

Workforce Management Resource Planning Analyst Position Overview:

This Workforce Management (WFM) role is focused on developing and implementing strategic plans to enhance operational efficiency and quality of service. The ideal candidate will possess a strong background in WFM tools, analytical skills, and excellent communication abilities.

Key Responsibilities:

  • Maintain accurate forecasts, capacity plans, and schedule plans
  • Generate timely and precise forecasts, capacity plans, and schedules
  • Offer strategic recommendations to improve productivity while balancing service levels
  • Provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
  • Develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/Client requirements balance
  • Recommend roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations
  • Coordinate with other departments to identify hiring strategies and required tour groups for new programs and attrition replacements
  • Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective
  • Support an environment that encourages co-workers to exceed customers' expectations
  • Ensure all reference materials are up to date
  • Facilitate, lead, and participate in daily and weekly meetings among key stakeholders
  • Lead weekly and monthly conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios
  • Partner closely with Local Real Time Support resources
  • Recommend and support benchmarking using metrics, industry standards and original concepts

Requirements:

  • 2+ years previous Contact Center WFM experience
  • High proficiency with computers, Excellent knowledge and use of word processing, spreadsheets, and database systems
  • Experience in WFM Tools; IEX, eWFM, CMS, Avaya, Geotel, etc.
  • Broad knowledge of inbound contact center environment
  • Exceptional verbal and written communication skills
  • The ability multi-task in a professional & courteous manner
  • Superb Listening, probing, negotiation and de-escalation skills needed
  • Must have analytical and troubleshooting expertise
  • Ability to provided on-call support, and work a flexible schedule
  • Must be able to work various shifts, including holidays in a 24x7 operating environment

About the Opportunity:

We are seeking a highly skilled Workforce Management analyst to join our team. If you possess a passion for workforce management and a drive to deliver exceptional customer experiences, this may be the perfect fit for you.

Company Overview:

Our company is dedicated to delivering digitally influenced customer journeys that achieve satisfaction and loyalty brands need to thrive and grow. We pride ourselves on providing actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing culture to deliver next-generation customer experiences on behalf of our clients.

EEO Statement:

ResultsCX is an equal opportunity and affirmative action employer. We consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

],

  • Strategic Workforce Manager

    7 days ago

    Sorsogon, Bicol, Philippines beBeeWorkforce Full time ₱1,500,000 - ₱2,200,000

    Workforce Planning ExpertWe are seeking a highly skilled Workforce Planning and Analytics Manager to join our team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational...

  • Central Demand Planner

    7 days ago

    Sorsogon, Bicol, Philippines beBeeDemand Full time ₱900,000 - ₱1,500,000

    Key Role: Central Demand PlannerThis is a highly analytical and self-driven position that takes full ownership of the monthly demand planning process across multiple product lines, regions, and functions.The Central Demand Planner plays a critical part in shaping demand into actionable plans that align with commercial strategy and supply constraints. This...

  • Strategic Financial Product Manager

    7 days ago

    Sorsogon, Bicol, Philippines beBeeProduct Full time ₱60,000 - ₱80,000

    Strategic Product Planner RoleAbout our e-commerce platform:We are committed to bringing you durable, high-quality products at reasonable prices that make everyday life easier. Our vision is to continually innovate and improve our products based on customer need and industry trends.The RoleWe are looking for a passionate Strategic Product Planner who will...

  • Strategic Financial Planner

    7 days ago

    Sorsogon, Bicol, Philippines beBeeFinancialAnalyst Full time ₱1,000,000 - ₱1,500,000

    Financial Planning AnalystThe Financial Planning Analyst is responsible for the strategic planning and financial analysis of the organization. Key responsibilities include:Project Financial ReportingFinancial Status per ProjectBudget ManagementFinancial AnalysisManagement Financial ReportingRequirements to be successful in the role:Degree in...

  • Global Supply Chain Workforce Optimization Lead

    7 days ago

    Sorsogon, Bicol, Philippines beBeeSupplyPlanning Full time $180,000 - $240,000

    Workforce Allocation and Capacity Management LeaderThe Workforce Allocation and Capacity Management Leader will oversee the Supply Planning team responsible for allocating the right number of resources at the right time to meet operational demands. This role involves strategic planning, workforce management expertise, coaching, development, and performance...

  • Inventory Optimization Specialist

    7 days ago

    Sorsogon, Bicol, Philippines beBeeInventory Full time ₱4,500,000 - ₱6,000,000

    **Job Opportunity: Inventory Optimization Specialist**The Inventory Optimization Specialist plays a pivotal role in supporting the Senior Planner by ensuring timely and accurate product allocations to retail stores. This detail-oriented position requires strong analytical skills, with proficiency in Excel and a proactive approach to stock management.Key...

  • Strategic Financial Planner

    7 days ago

    Sorsogon, Bicol, Philippines beBeeAdaptivePlanning Full time ₱6,000,000 - ₱8,000,000

    Job Opportunity:We are seeking an experienced Adaptive Planning Specialist to provide expertise on the Adaptive Planning solution, contributing to implementation projects and supporting clients to ensure their success.As a key member of our delivery team, you will be responsible for implementing and configuring the Adaptive Planning Business Planning Cloud...

  • Content Editor for Tech and Finance

    7 days ago

    Sorsogon, Bicol, Philippines beBeeExpert Full time ₱3,600,000 - ₱4,800,000

    About the JobDedale Intelligence is a leading source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, we leverage a network of market professionals to deliver on-the-ground strategic intelligence to investors and corporates.Our team gathers top talents with diverse and international...

  • Strategic Business Operations Leader

    7 days ago

    Sorsogon, Bicol, Philippines beBeeTransformation Full time ₱5,000,000 - ₱6,000,000

    Senior Business Insight Manager is a role that involves leading enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.The ideal candidate will have a proven track record of delivering large-scale transformation projects in BPO/KPO/Shared Services with strong leadership presence...

  • Strategic Recruitment Lead

    7 days ago

    Sorsogon, Bicol, Philippines beBeeTalent Full time ₱39,708 - ₱811,638

    About Talent Acquisition Manager RoleThe key objective of this position is to lead the recruitment and talent acquisition processes for affiliated companies under Enterprise Management Solutions. This includes managing recruitment strategy, optimizing applicant tracking systems, supervising a team of Talent Acquisition Specialists, and ensuring all workforce...