Workforce Management Leader

Workforce Planning ExpertWe are seeking a highly skilled Workforce Planning and Analytics Manager to join our team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational...

Workforce Allocation and Capacity Management LeaderThe Workforce Allocation and Capacity Management Leader will oversee the Supply Planning team responsible for allocating the right number of resources at the right time to meet operational demands. This role involves strategic planning, workforce management expertise, coaching, development, and performance...

Job TitleWorkforce Management Resource Planning Analyst Position Overview:This Workforce Management (WFM) role is focused on developing and implementing strategic plans to enhance operational efficiency and quality of service. The ideal candidate will possess a strong background in WFM tools, analytical skills, and excellent communication abilities.Key...

Job OverviewThe incumbent will play a pivotal role in ensuring the smooth operation of our organization's day-to-day activities by monitoring attendance, productivity, and performance metrics. This role will entail consolidating insights from internal tools to provide real-time updates and actionable recommendations.Key ResponsibilitiesDaily Monitoring &...

Senior Business Insight Manager is a role that involves leading enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.The ideal candidate will have a proven track record of delivering large-scale transformation projects in BPO/KPO/Shared Services with strong leadership presence...

Job OpportunityWe are seeking a strategic Human Resources professional to join our team.Key ResponsibilitiesDevelop strong relationships with business leaders to understand goals and challenges.Provide strategic HR guidance driving performance, engagement, and workforce alignment.Organizational DevelopmentLead change management efforts including...

Senior Software Leader RoleJoin our team of passionate and innovative professionals as a Senior Software Leader. In this role, you will have the opportunity to shape the direction of our software development efforts and lead a talented team of engineers.As a Senior Software Leader, you will be responsible for guiding the development of software products that...

Transformational Engagement LeaderWe are seeking a Transformational Engagement Leader to drive strategic engagements and deliver transformational outcomes for our customers. As a key member of our Professional Services team, you will work closely with executive-level customers to define business goals and develop clear plans for execution.This is an exciting...

Workstream is a mission-driven company focused on creating an all-in-one platform for managing the hourly workforce.We strive to bridge the gap in technology and serve this underserved market better. Our goal is to enable businesses and their employees to thrive.We partner with leading brands across various sectors, including fast-food chains and...

Job Title:Operations DirectorJob DescriptionThe Operations Director oversees the overall operations of a virtual contact center, ensuring seamless service delivery and optimal customer experience.Key Responsibilities:Leads a team of 8 to 10 Front Line Supervisors and Staff, across 24 x 7 service shifts.Directs workforce management execution to optimize...