Customer Experience Specialist

6 days ago

Tanauan, Calabarzon, Philippines beBeeQuality Full time ₱661,999 - ₱1,174,799
Customer Experience Specialist Role

The Customer Experience Specialist will interact with clients to address inquiries and resolve complaints regarding products and services.

This position requires collaboration with internal and external teams to handle customer needs and provide exceptional service in a timely and professional manner.

The role involves working with different tools and databases to review data and executing processes as defined by management.

The ideal candidate is driven, passionate about delivering excellent results, and committed to achieving company goals.

We are looking for someone who is analytical, dynamic, and authentic, with strong communication skills.

Key responsibilities include interacting with customers, performing problem tracking, escalating issues, executing processes, meeting productivity targets, and ensuring quality standards.

Additional duties involve collaborating with teams, reviewing submissions, identifying opportunities for improvement, and delivering outstanding customer service.

Requirements
  • 6 months to 1 year of customer service experience (email, phone, or chat support)
  • Bachelor's / College Degree in any field
  • Previous experience in a related field is beneficial
  • Basic knowledge of CRM applications
  • Experience with cloud-based applications and MS Office applications
  • Excellent reading comprehension, verbal, and written communication skills

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