Customer Support Specialist

16 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time $35,000 - $45,000
Customer Support Specialist

We are seeking a skilled customer support specialist to join our team. If you possess excellent communication skills and enjoy resolving complex technical issues, this role may be ideal for you.

Key Responsibilities:
  • Guide customers through technical issues using tailored approaches
  • Analyze and resolve complex technical problems while providing exceptional customer experiences
  • Engage with customers via multiple channels, including email and chat
  • Support customers in a fast-paced environment, prioritizing tasks effectively
Requirements:
  • Strong spoken and written English skills (at least C1 level)
  • Minimum 1 year of professional customer service experience or equivalent customer-facing role
  • Ability to tailor communication styles to diverse audiences
  • Organized and detail-oriented with pattern recognition skills
  • Self-management and independent work capabilities in a dynamic environment
Preferred Skills:
  • Knowledge of office productivity software
  • Experience with customer service platforms
  • Able to meet minimum typing speed of 40 WPM while chatting with customers

We prioritize employee safety and well-being, offering continuous employment opportunities during uncertain times.

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