Customer Support Specialist

19 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time $35,000 - $55,000
Job Overview

We are seeking a skilled and experienced customer support specialist to join our global team.

As a Customer Support Consultant, you will be responsible for providing exceptional customer service via chats and emails, building positive relationships with customers, and meeting team key performance indicators (KPIs).

Key responsibilities include:

  • Responding to customer inquiries in a timely and professional manner
  • Resolving customer complaints and issues through active listening and empathetic communication
  • Collaborating with internal teams to ensure seamless customer experience
  • Staying up-to-date with cutting-edge technology and best practices in customer support

Requirements for success in this role include:

  • Native Dutch and English B2 communication skills
  • At least 6 months of experience in a customer support role
  • Personal or professional experience in trading/investments/blockchain
  • Experience providing support via live chats
  • Experience with CRM systems
  • Analytical and research skills
  • Positive and responsible attitude
  • Reliable laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Preferred qualifications include:

  • Experience in technical support
Benefits

We offer a range of benefits to support your career growth and work-life balance:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
Company Overview

Our company provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with multiple hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in our Candidate Privacy Notice.

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