
Customer Support Specialist
1 day ago
A remote Customer Support Specialist role is available for a legal technology company. The ideal candidate will respond to inbound tickets and live chat inquiries from law firm clients during off-hours.
- Respond to customer inquiries via Zendesk tickets and live chat
- Troubleshoot platform issues, including document upload errors and account access
- Reference the internal guidebook for accurate support delivery
- Evaluate complex issues and escalate internally
- Develop SOPs for CSR workflows, ticket handling, escalation paths, and resolution standards
- Flag potential customer-impacting issues in QA/bug testing
The successful candidate will also shadow live support interactions, study the internal guidebook, communicate with high-end legal clients, and track relevant KPIs to monitor performance and identify areas for improvement.
This role requires independent work with little supervision during early morning hours, providing precise responses to client inquiries while maintaining a calm demeanor.
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Customer Support Specialist
6 hours ago
Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time $35,000 - $45,000Customer Support SpecialistWe are seeking a skilled customer support specialist to join our team. If you possess excellent communication skills and enjoy resolving complex technical issues, this role may be ideal for you.Key Responsibilities:Guide customers through technical issues using tailored approachesAnalyze and resolve complex technical problems while...
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Proactive Customer Support Specialist
1 day ago
Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $6,000 - $7,200About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and support via phone, email, or text.The ideal candidate will have outstanding interpersonal and communication skills, with the ability to thrive in a dynamic and fast-paced environment.
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Customer Support Specialist
1 day ago
Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000We are seeking an experienced Customer Support Specialist to join our team.Job DescriptionIn this role, you will be responsible for interacting with customers through various channels, providing accurate and timely information, and resolving customer inquiries and concerns. Your primary goal will be to deliver exceptional customer service, ensuring a...
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Customer Support Specialist
1 day ago
Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time $35,000 - $55,000Job OverviewWe are seeking a skilled and experienced customer support specialist to join our global team.As a Customer Support Consultant, you will be responsible for providing exceptional customer service via chats and emails, building positive relationships with customers, and meeting team key performance indicators (KPIs).Key responsibilities...
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Remote Customer Support Specialist
6 hours ago
Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱45,000 - ₱65,000Job DescriptionWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team. As a key member of our customer-facing support team, you will play a vital role in delivering exceptional service to our customers.Your primary responsibility will be to respond to customer inquiries via various channels, including chat, email, and...
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Customer Support Professional
22 hours ago
Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,500,000 - ₱5,500,000Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will engage with customers to address inquiries and resolve complaints regarding products and services.Our ideal candidate will have excellent communication skills, both verbal and written, and the...
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Friendly Customer Support Specialist
22 hours ago
Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱400,000As a customer support specialist, you will be responsible for building trust with customers through thoughtful and friendly interactions.Key ResponsibilitiesRespond to customer inquiries via chat, email, or phone in a professional manner.Handle product information, order tracking, returns, and account concerns with expertise.Leverage Gorgias and Shopify to...
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Customer Support Specialist
3 days ago
Ayala Alabang, National Capital Region, Philippines Xurpas Enterprise Full timeOverviewCustomer Support Specialist role at Xurpas EnterpriseLocation: Muntinlupa City | Work Setup: Fully RTO | Job Type: Project-basedLaptop to be provided (pickup from Makati Office)ResponsibilitiesResolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure...
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Customer Support Professional
24 hours ago
Ayala Alabang, National Capital Region, Philippines beBeeExpert Full time $45,000 - $63,000Customer Support ExpertWe are seeking an experienced Customer Support Specialist to deliver exceptional technical and functional support to customers globally. This role will involve working alongside an existing team of Support Specialists, assisting clients with product configurations, troubleshooting, and best practices to maximize the value of...
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Remote Customer Support Specialist
1 day ago
Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,400,000 - ₱4,600,000Job OverviewWe are seeking a highly skilled and experienced Customer Support Specialist to join our team.This role will be responsible for addressing inbound customer inquiries via phone, email, and live chat, providing exceptional customer service and support.The ideal candidate will have excellent communication skills, both written and verbal, and be able...