Remote Customer Support Specialist

22 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,400,000 - ₱4,600,000
Job Overview

We are seeking a highly skilled and experienced Customer Support Specialist to join our team.

This role will be responsible for addressing inbound customer inquiries via phone, email, and live chat, providing exceptional customer service and support.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently with minimal supervision.

They will also be responsible for tracking customer interactions in Salesforce and passing customer feedback and challenges to the Engineering, Product, and Executive teams.

Additionally, this person will assist prospects during their trial period, conduct product demos, and contribute to the Support Knowledge-base.

Key Responsibilities:
  • Respond to email, live chat, and phone inquiries from existing customers and prospects.
  • Advise customers on the best way to use the software to meet their needs.
  • Track customer interactions in Salesforce.
  • Assist prospects during their trial period to ensure they understand the product functionality.
  • Serve as a conduit for customers to communicate product and feature requests to Product Managers.
  • Assist our Customer Success Managers in dealing with large customers.
  • Contribute to the Support Knowledge-base.
  • Conduct product demos for prospects.
  • Conduct onboarding and account reviews for existing customers.
Requirements:
  • At least 1-2 years of experience working directly with customers, preferably in SaaS.
  • Excellent written and verbal English communication skills.
  • Able to pay attention to details and remember that everything you do can improve the customer's experience.
  • Obsessed with customer experience and has experience building and maintaining relationships with remote customers is a plus.
  • Has a growth mentality and a self-motivated approach to learning and development.
  • Loves working with technology and has experience with Intercom and Salesforce is a plus.
Benefits:
  • Unlimited PTO policy - most take 3-4 weeks, plus major holidays and a company-wide week off in December.
  • Company offsite to celebrate milestones and encourage team meetups.
  • Social time with coffee chats, game-playing, storytelling, and more.
  • Equity for all full-time roles.
  • Generous health insurance for US employees and their families, including dental and vision.

Equal Employment Opportunity: We are proud to be an equal-opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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