Healthcare Service Engagement Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱20,000 - ₱25,000
Chiropractic Service Coordinator

Job Summary: This role involves interacting with patients, providing information about chiropractic services and managing leads for optimal engagement and conversion.

  • Responsibilities:
  • Respond promptly and professionally to patient inquiries via phone, email, online forms and other marketing channels.
  • Provide clear and comprehensive information about chiropractic services addressing questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups to maximize engagement and conversion.
  • Proactively reach out to past patients through re-engagement campaigns and regular communication.
  • Record and update all interactions in lead management and CRM systems accurately.
  • Track analyze and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments ensuring coordination with clinic staff and chiropractors.
  • Handle payment transactions provide transparent pricing information and guide patients through payment options.
  • Follow established procedures and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined approach to daily tasks and workflows.
  • Deliver exceptional customer service upholding a patient-first experience at every touchpoint.
  • Address complaints or issues with professionalism escalating complex matters when required.
  • Perform additional clinic support and administrative tasks as needed.

Requirements:

  • Bachelor's degree or Certificate IV in a relevant field preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • High level of discipline in following procedures and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism confidentiality and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey.

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