Client Engagement Specialist

3 days ago


Makati City, National Capital Region, Philippines Inventi Asia Full time

Job Description

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We are seeking a skilled Client Engagement Specialist to join our team and ensure seamless interactions between customers and our organization. As a Client Engagement Specialist, you will be responsible for building trust, resolving issues, and driving long-term customer satisfaction.

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About the Role

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This is an exciting opportunity for an experienced professional with a passion for delivering exceptional customer experiences. You will work closely with internal teams to provide timely and effective solutions, ensuring high levels of customer satisfaction and retention.

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Key Responsibilities

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  • Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction and retention.
  • Proactively monitor customer accounts to identify potential issues and address concerns before they escalate.
  • Work closely with technical teams to troubleshoot and resolve production-related issues.
  • Collaborate with internal departments (engineering, support, operations) to streamline service delivery and improve the customer journey.

Requirements

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To succeed in this role, you will need:

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  • 2+ years of experience in customer success, account management, or client support roles.
  • Proven ability to manage customer relationships, resolve issues, and drive retention.

Our Team

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Inventi Asia is a dynamic and innovative organization that values collaboration, creativity, and customer satisfaction. We offer a supportive work environment, opportunities for career growth and professional development, and a competitive salary and benefits package.



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