Client Engagement Specialist
3 days ago
Job Description
">We are seeking a skilled Client Engagement Specialist to join our team and ensure seamless interactions between customers and our organization. As a Client Engagement Specialist, you will be responsible for building trust, resolving issues, and driving long-term customer satisfaction.
">About the Role
">This is an exciting opportunity for an experienced professional with a passion for delivering exceptional customer experiences. You will work closely with internal teams to provide timely and effective solutions, ensuring high levels of customer satisfaction and retention.
">Key Responsibilities
">- Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction and retention.
- Proactively monitor customer accounts to identify potential issues and address concerns before they escalate.
- Work closely with technical teams to troubleshoot and resolve production-related issues.
- Collaborate with internal departments (engineering, support, operations) to streamline service delivery and improve the customer journey.
Requirements
">To succeed in this role, you will need:
">- 2+ years of experience in customer success, account management, or client support roles.
- Proven ability to manage customer relationships, resolve issues, and drive retention.
Our Team
">Inventi Asia is a dynamic and innovative organization that values collaboration, creativity, and customer satisfaction. We offer a supportive work environment, opportunities for career growth and professional development, and a competitive salary and benefits package.
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