Junior Technical Support Specialist

6 days ago

Cebu City, Central Visayas, Philippines beBeeProblem Full time ₱300,000 - ₱500,000
Technical Support Opportunity

We are seeking a motivated individual to join our team as a Junior Technical Support professional. This role offers a unique opportunity to contribute to the growth and success of our organization.

Key Responsibilities
  • Provide first-level technical support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot complex problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products and services through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
Requirements
  • A degree in Computer Science, Information Technology, or a related field is preferred.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset.

This is a long-term career opportunity that requires dedication and commitment. We are seeking individuals who are willing to develop and grow with us over multiple years.

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