
Automotive Technical Expert
4 days ago
We are seeking a skilled Technical Support Specialist to provide exceptional customer service and resolve complex technical issues.
As a key member of our team, you will play a crucial role in managing technical support calls and emails from customers in a timely and professional manner.
- Diagnose and troubleshoot complex technical issues related to automotive systems and components.
- Maintain accurate records of customer interactions and completed solutions.
Key Responsibilities:
Handling Inbound Calls and Emails- Handle inbound calls and emails from customers regarding technical issues with Bosch products.
- Deploy ESItronic licenses and conduct remote troubleshooting sessions.
- Monitor CDB compliance and document customer interactions in real-time.
- Update XMS software and deploy new versions as needed.
- Provide remote support for OE and IAM systems.
Requirements:
Essential Skills and Qualifications- Bachelor's degree in Automotive Technology or Information Technology.
- At least 1-2 years of experience in technical support roles, preferably in the automotive industry.
- Strong understanding of OBD2 systems and protocols.
- Familiarity with SAP and Microsoft Office software.
- Excellent communication and teamwork skills.
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