Automotive Technical Expert

4 days ago


Taguig, National Capital Region, Philippines beBeeSupport Full time ₱400,000 - ₱750,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional customer service and resolve complex technical issues.

As a key member of our team, you will play a crucial role in managing technical support calls and emails from customers in a timely and professional manner.

  • Diagnose and troubleshoot complex technical issues related to automotive systems and components.
  • Maintain accurate records of customer interactions and completed solutions.

Key Responsibilities:

Handling Inbound Calls and Emails
  • Handle inbound calls and emails from customers regarding technical issues with Bosch products.
  • Deploy ESItronic licenses and conduct remote troubleshooting sessions.
  • Monitor CDB compliance and document customer interactions in real-time.
  • Update XMS software and deploy new versions as needed.
  • Provide remote support for OE and IAM systems.

Requirements:

Essential Skills and Qualifications
  • Bachelor's degree in Automotive Technology or Information Technology.
  • At least 1-2 years of experience in technical support roles, preferably in the automotive industry.
  • Strong understanding of OBD2 systems and protocols.
  • Familiarity with SAP and Microsoft Office software.
  • Excellent communication and teamwork skills.


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