Vehicles Repair Support Expert

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,700,000
Automotive Technical Support Specialist

This role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction.

A Vehicle Technical Assistance Agent provides expert support to dealer automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

  • Key Responsibilities:
  • Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
  • Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
Requirements
  • Education and Certifications:
  • 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • State or ASE Certified.
  • Experience:
  • Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable).
  • Previous experience in customer service, or related fields is also preferred, but not required.
  • Skills:
  • Expert understanding of vehicle systems, diagnostics, and repair processes.
  • Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.

At our organization, we prioritize collaboration and community while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Manufacturing and Customer Service

Industries: Consumer Services

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