Automotive Technical Support Associate

6 days ago

Taguig, National Capital Region, Philippines Bosch Full time $70,000 - $120,000 per year

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Primary Functions

  • Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely manner
  • Ability to research, diagnos and troubleshoots and resolves the issues to the clients' satisfaction
  • Maintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholder

Daily Operations

  • Handles IAM, OE, ESItronic Calls & Emails
  • ESItronic License Deployment
  • ESItronic Remote Troubleshooting
  • CDB Compliance (Real Time Documentation of Interactions)
  • C4C Documentation (OE)
  • XMS update, deployment
  • OE Remote Troubleshooting
  • Bosch Warranty System Processing
  • Bosch Motorsports Inbound Support
  • Bosch Warranty System Quality Monitoring
  • Bosch Warranty System Client Reporting

Qualifications

  • Bachelor's Degree in Automotive and/or Information Technology
  • 1 to 2 year technical support experience in automotive industry
  • Has basic to advanced understanding of OBD2
  • Preferably with SAP experience
  • Advanced knowledge on Microsoft Office and generate reports, if needed
  • Excellent communication skills
  • Team Player, able to sit well with the team and customers
  • Keen attention to details
  • Goal and result oriented
  • Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

  • Technical Automotive Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeAutomotive Full time ₱900,000 - ₱1,200,000

    Job SummaryA Vehicle Technical Specialist provides expert support to automotive technicians by diagnosing complex issues and offering solutions for vehicle performance and repairs.This role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction to domestic...

  • automotive aftersales manager

    1 week ago

    Taguig, National Capital Region, Philippines BYD Automotive Full time ₱900,000 - ₱1,200,000 per year

    About the roleBYD Philippines Corp. is seeking an experienced Automotive Aftersales Manager to join our team in Bonifacio Global City, Taguig City, Metro Manila. This full-time role is crucial in supporting the strategic growth and customer satisfaction of our automotive business.What you'll be doing Oversee and manage the day-to-day operations of the...

  • Automotive Technical Expert

    4 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱400,000 - ₱750,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and resolve complex technical issues.As a key member of our team, you will play a crucial role in managing technical support calls and emails from customers in a timely and professional manner.Diagnose and troubleshoot complex technical...

  • Technical Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeAutomotive Full time ₱6,000 - ₱9,000

    Job Title: Technical Support Specialist">Job Description:Provide technical support and resolve issues related to automotive systems.Handle incoming calls, emails, and other communication channels from clients.As a Technical Support Specialist, you will be responsible for managing and resolving technical issues related to automotive systems. This includes...

  • Technical Support Associate

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time $18,000 - $24,000

    Job Title: Technical Support Associate Job Description The successful candidate will provide exceptional technical support to our customers, ensuring their smooth transition from onboarding to training and beyond. This involves delivering engaging training sessions, facilitating the onboarding process, and providing expert guidance on Traackr software. As...

  • Aftersales Technical Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Omoda Jaecoo Full time ₱600,000 - ₱1,200,000 per year

    About the Role:Omoda and Jaecoo Motors Philippines is looking for a Technical Support Specialist to join our growing aftersales team. This role is critical in supporting our dealer network by providing technical expertise, facilitating timely resolution of service issues, and ensuring product quality and customer satisfaction.Key Responsibilities:Deliver...

  • Luxury Automotive Product Evaluator

    2 days ago

    Taguig, National Capital Region, Philippines beBeeLuxury Full time ₱2,800,000 - ₱5,200,000

    Experience the Luxury Automotive IndustryEvaluate high-end vehicles and provide critical feedback to refine services.Align assignments with personal preferencesEngage with sales associates in-store or online from homeAssess luxury stores, showrooms, and after-sales servicesProvide honest feedback through questionnairesAbout This OpportunityConnect with...

  • High-End Automotive Experience Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeLuxury Full time ₱24,450 - ₱40,800

    Discover Your Luxury Automotive Enthusiast RoleThis position presents a unique opportunity to delve into the world of luxury and assess customer experiences, providing valuable insights that help brands refine their services.Key Responsibilities:Align Your Missions: Match your assignments with your personal preferences and profile.Engage with Sales...

  • Luxury Automotive Project Evaluator

    2 days ago

    Taguig, National Capital Region, Philippines beBeeEvaluator Full time ₱18,000 - ₱22,000

    Job Opportunity: Luxury Automobile EvaluatorAre you passionate about luxury automobiles and have a keen eye for detail? We are seeking a skilled evaluator to assess customer experiences and provide valuable feedback.As a luxury brand evaluator, you will be responsible for discreetly observing and noting various aspects of your shopping experience. You will...

  • Technical/Product Support Associate

    1 week ago

    Taguig, National Capital Region, Philippines Thomson Reuters Full time ₱260,000 - ₱320,000 per year

    In this opportunity as a Product Support Associate, you will:Resolve customer inquiries via phone, email, and chat, focusing on software, hardware, and online product issuesDiagnose technical problems by utilizing advanced information systems and troubleshooting toolsCollaborate with internal teams to escalate and resolve complex technical issuesDocument all...