Customer Service Representative for Global SaaS Company

1 week ago

Makati City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
About the Role

We are seeking an experienced Customer Service Representative to join our growing team. As a key member of our support function, you will be the first point of contact for our clients, providing timely and effective resolutions to their inquiries.

This is an exciting opportunity to work in a fast-paced environment, collaborating closely with teams across the business to deliver exceptional customer experiences. You will play a critical role in scaling our support function, maintaining knowledge base resources, improving processes, and influencing the direction of our product.

Responsibilities
  • Own customer communications and issues from initial contact until resolution.
  • Become a product expert, developing in-depth knowledge of our platform and its capabilities.
  • Collect customer feedback and contribute to the evolution of our product.
  • Identify and escalate technical issues, collaborating with our development team to resolve problems.
  • Develop and maintain documentation, including knowledge base articles and user guides.
Requirements

To succeed in this role, you will need:

  • Previous experience in a customer-facing role, preferably in a SaaS environment.
  • Excellent communication and interpersonal skills, with the ability to empathize with customers and provide solutions-oriented support.
  • Proficiency in a range of software applications, including CRM systems, helpdesk tools, and productivity software.
  • A high degree of organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer

In return for your expertise and dedication, we offer a competitive salary, employee stock options, and a comprehensive benefits package. You will also have access to ongoing training and development opportunities, as well as regular feedback and coaching to support your growth and success.

Our company culture values collaboration, innovation, and continuous improvement. We strive to create a workplace that is inclusive, supportive, and rewarding, where everyone has the opportunity to thrive.

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