Customer Service Representative

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Emapta Global Full time ₱20,000 - ₱40,000 per year

Location: National Capital Region

About Us:

EMAPTA is a dynamic and forward-thinking organization that stands as a key player in the Business Process Outsourcing (BPO) industry. With our strong foundation and expertise, we have positioned ourselves at the forefront of delivering exceptional outsourcing solutions to clients across various industries. Moreover, Emapta is expanding its global footprint, venturing into new markets and creating exciting opportunities for our team members to grow and excel on an international scale. As we continue to innovate and evolve, you will have the chance to contribute to our remarkable journey and be a part of our global success story.

The Role

As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. You will play a crucial role in building strong relationships and ensuring customer satisfaction.

Key Responsibilities

  • Customer Interactions:
  • Handle incoming calls, emails, and chat inquiries in a professional and timely manner.
  • Provide accurate and helpful information to customers regarding products, services, and company policies.
  • Resolve customer complaints and issues effectively, ensuring customer satisfaction.
  • Upsell products or services when appropriate.
  • Administrative Tasks:
  • Process customer requests or orders, returns, and exchanges.
  • Maintain accurate customer records and data.
  • Update customer databases with relevant information.
  • Problem-Solving:
  • Identify and troubleshoot customer problems.
  • Escalate complex issues to appropriate departments or supervisors.
  • Implement solutions to prevent recurring issues.
  • Teamwork:
  • Collaborate with other team members to achieve team/department goals.
  • Participate in training and development programs to improve skills.
  • Maintain a positive and supportive work environment.

Required Skills and Qualifications

  • Relevant customer service experience in a BPO company
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks
  • Proficiency in using computers and customer relationship management (CRM) software
  • High school diploma or equivalent required; college degree preferred
  • Must be amenable to work on Mid Shift or Night Shift.
  • Must be amenable to work On-site or Hybrid setup.

Job Types: Full-time, Permanent

Pay: Php20, Php40,000.00 per month

Benefits:

  • Health insurance

Experience:

  • CRM software: 1 year (Preferred)
  • Customer service: 2 years (Required)

Work Location: In person

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