Customer Service Representative

3 weeks ago

Quezon City, National Capital Region, Philippines Global Payments Inc. Full time
Overview

Are you passionate about helping others and providing top-notch service? We're looking for Customer Service Representatives to join our growing team

Summary of This Role: Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company\'s/assigned client\'s products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

Responsibilities
  • Respond to customer inquiries via telephone, email, SMS and chat to provide problem resolution
  • Handle customer orders, service needs and complaints, and direct to appropriate departments when needed
  • Maintain up-to-date knowledge of products and services
  • Communicate customer needs to service and technical teams as applicable
  • Navigate computerized data entry systems or other relevant applications
Qualifications
  • High School or Senior High School Graduate
  • 6 months to 1 year of Customer Service Representative experience (preferably in a BPO/Call Center)
  • Amenable to shifting/rotational schedules
  • Willing to work onsite at Vertis North, Quezon City
  • Can start ASAP
Employment details
  • Employment type: Full-time

Apply now and start your journey with us

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