Health Insurance Customer Support Specialist

1 week ago


Makati City, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

At Eteam Workforce Private Corporation, we are seeking a highly skilled and organized Health Insurance Customer Support Specialist to join our team. This role will involve assisting sales managers and health clients with specific health insurance-related tasks.

The successful candidate will have strong communication skills, be able to work independently, and possess basic computer skills. They will also be trained on proprietary software including Conrep, Z Drive, Docusign, VG Phone service, and All Carrier Websites.

Key responsibilities of this role include:

  • Preparing and editing census documents
  • Corresponding with insurance contacts to obtain information and clarification of items
  • Reading and understanding Summaries of Benefits, answering general claim inquiries
  • Interacting with clients to gather documentation needed to perform health insurance transactions
  • Reviewing invoices and updating clients on billing issues
  • Processing enrollments/terminations/QENs/Cobra items on client portal
  • Updating client files, Conrep & Z drive, as well as CSR documents (insurance contact sheet, etc.)

This is a 12-month contract position with the possibility of extension. The salary for this role is $420,000 per year ($35,000 monthly), making it an attractive opportunity for those looking to advance their careers in customer support.

We offer a supportive and dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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