Customer Service Liaison
1 week ago
Orbital is on a mission to revolutionize global cross-border payments by innovatively combining traditional fiat banking rails with stablecoins over blockchain rails for various use cases.
Our class-leading B2B payments platform offers multi-currency e-money accounts (corporate IBANs) combined with a suite of digital assets services. We sit at the forefront of payments and fintech, intersecting blockchain and traditional financial services, leading the way to bridge those two worlds for corporate enterprises globally.
We believe blockchain technology is firmly here to stay, and we want to be the first to bring a combined offering of fiat and crypto payment services under one exciting platform.
Job Description:- Provide 24/7 customer support for various products, including Crypto processing, Global Accounts, Exotic FX, and other new products.
- Offer timely, effective, and accurate responses to customer queries via multiple channels, including Chat, Ticketing System, Email, and Phone.
- Monitor risk operation alerts and technology dashboards, proactively identifying and raising issues to prevent service disruptions.
- Collect and organize customer feedback regarding products, services, and capabilities, and collaborate with relevant teams to address concerns.
- Work closely with the Customer Service Team Lead, Head of Customer Service, and cross-functional teams to resolve escalated customer complaints and ensure customer satisfaction.
- Communicate any client feedback or concerns regarding services and systems to the Customer Service Team Lead, Head of Customer Service, ensuring proper action is taken by internal teams.
What are the essential skills, qualifications, and experience required for this role?
- 3+ years of experience in a similar role, with a strong preference for candidates with experience in a payments processor, issuing bank, or cryptocurrency payments company.
- Exceptional customer service skills, with strong verbal and written communication abilities.
- Proven ability to prioritize critical tasks and manage multiple responsibilities effectively while meeting deadlines in a fast-paced, growth-oriented environment.
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