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Customer Service and Finance Liaison

3 weeks ago

Makati City, National Capital Region, Philippines D&V Philippines Outsourcing, Inc. Full time
Role Summary:
We are seeking a highly skilled and experienced individual to join our team as a Customer Service and Finance Liaison. As a key member of our team, you will be responsible for providing excellent customer service and supporting our clients' financial needs.

 

Responsibilities:
  • Chase customers with overdue debts via email and/or call.
  • Reach out to customers with declined credit card transactions.
  • Manage Zendesk tickets which includes but is not limited to requests for sales quotes, customer credit, vendor setup and customer PO. Resolve tickets within 72 hours.
  • Respond to finance-related queries received via Slack/Jira.
  • Submit customer invoices through payment portals.
  • Follow up credit card disputes.
  • Customer account reconciliation.
Requirements:
  • Must have at least 2 years' relevant experience and be comfortable working hours consistent with the Pacific Time Zone.
  • Effective verbal and written communication skills.
  • High attention to detail, good organizational skills, and the ability to meet deadlines.
  • Excellent ability to collaborate with a team.
Benefits:
  • Competitive salary with non-taxable allowances.
  • Health and wellness benefits.
  • Vacation and sick leave credits.
  • Yearly company and employee performance bonuses.
  • Free meal during office days.
  • Parent-friendly office.
  • Training and certifications.
  • CPD Training Assistance and PRC license renewal reimbursement.
  • Year-round employee engagement activities.

 

About Us:

D&V Philippines Outsourcing, Inc. is a leading provider of finance and accounting services to companies worldwide. Our team is dedicated to delivering high-quality service and supporting our clients' growth and success.