E-commerce Order Fulfillment Specialist

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,800,000 - ₱2,500,000

Job Title: E-commerce Customer Service Representative

We are seeking a detail-oriented virtual assistant to support our e-commerce customer service and order fulfillment operations. This role requires excellent communication skills, the ability to manage multiple tasks in a fast-paced environment, and a strong understanding of order management systems and e-commerce platforms.

As a virtual assistant, you will handle customer inquiries, process orders, and ensure that customers receive exceptional service throughout their shopping experience. Key responsibilities include responding promptly and professionally to customer inquiries via email, chat, and phone, processing customer orders accurately and efficiently using our e-commerce platform, and resolving order discrepancies and shipping issues in a timely manner.

Qualifications:

  • A high school diploma or equivalent; a Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Strong understanding of order management systems and e-commerce platforms.
  • Excellent communication and problem-solving skills.
  • Attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Skills:

  • Experience with inventory management software.
  • Familiarity with shipping carriers and logistics processes.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong organizational and time management skills.

Benefits:

This role offers the opportunity to work in a dynamic and growth-oriented company, with a team that values collaboration, innovation, and customer satisfaction. As a virtual assistant, you will have the flexibility to work from home and enjoy a healthy work-life balance.

What We Offer:

* Competitive salary and benefits package*

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