e-commerce manager
10 hours ago
The E-Commerce Lead will be responsible for driving the growth and optimization of various Metallite online platforms, including marketplaces (Lazada, Shopee, etc.), the official website, and emerging channels.
This role requires a strategic, data-driven individual passionate about digital retail, consumer behavior, and building a seamless online shopping experience. Key Responsibilities Strategy & Growth
● Develop and implement the overall e-commerce strategy to achieve revenue, profitability, and customer satisfaction goals.
● Identify growth opportunities in new channels, partnerships, and online trends.
● Analyze sales performance, customer behavior, and platform insights to inform decision-making.
● Provide regular reporting on KPIs, campaign performance, and competitive benchmarking. Create needed weekly reports by Assistant General Manager and can present during the monthly General Meeting with the company owner Online Platform Management
● Manage all aspects of e-commerce presence on marketplaces (Lazada, Shopee, TikTok Shop, etc.) and the company's direct-to-consumer website.
● Optimize product listings, pricing, promotions, and campaigns to maximize visibility and conversion.
● Coordinate with logistics and operations teams to ensure seamless order fulfillment and inventory management. Order and Fulfillment Management - to lead/manage ECM Operations Associate
● Currently a very lean team, and will need the right candidate to be willing to process orders with our warehouse team
● Identify orders that need to be shipped, export them, and coordinate with suppliers to ensure accurate and timely fulfillment.
● Monitor order fulfillment processes and resolve supply chain issues as they arise.
● Identify refunds claimable from 3PL providers and ensure follow-through on claims. Digital Marketing Integration - A PLUS AND MAY HELP IN SALARY NEGOTIATION
● Collaborate with the marketing team to execute performance-driven ad campaigns (e.g., SEM, paid social, and retargeting).
● Leverage CRM tools and email marketing to drive customer retention and repeat purchases.
● Monitor and improve website traffic, conversion rates, and AOV (average order value). Qualifications:
● NOT OPEN TO FRESH GRADS
● Experience: 1-2 years in eCommerce operations, supply chain management, or a related role.
● Technical Skills: Proficiency in Shopify, Marketplaces, order management systems, and customer service tools.
● Analytical Skills: Strong problem-solving abilities with a data-driven approach to decision-making.
● Communication: Excellent verbal and written communication skills, with the ability to manage cross-functional teams effectively. Can work with outside company parties.
● Organizational Skills: Exceptional attention to detail and can give updates to immediate superior in an organized manner
● Leadership: Can work with other team members to yield expected results
● Adaptability: Ability to adapt on an organization that is just beginning to create its systems
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