Service Delivery Manager

1 month ago


Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Service Delivery Manager

At Hunter's Hub Incorporated, we are seeking a highly skilled Service Delivery Manager to oversee the delivery of services to our clients. The successful candidate will ensure that services meet agreed-upon standards and expectations, managing the end-to-end service delivery process and coordinating between teams.

Key Responsibilities:
  • Ensure service delivery efficiency and quality, aligning with service level agreements (SLAs) and key performance indicators (KPIs).
  • Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
  • Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
  • Identify potential service issues and implement solutions to mitigate risks.
  • Seek ways to improve processes and increase efficiency in service delivery.
  • Track service performance metrics, prepare reports, and communicate results to stakeholders.


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