Senior Manager
2 weeks ago
Job Summary
We are seeking a highly experienced Senior Manager to lead our Service Delivery Operations team. The ideal candidate will have a strong background in Financial and Administrative (F&A) services, with a minimum of 12 years of experience in Service Delivery.
Key Responsibilities
- Support sales opportunities and delivery of solutions by leveraging Accenture's full capabilities.
- Build client relationships in collaboration with the Client Account Leadership team.
- Lead the service delivery strategy across one or more client portfolios, addressing performance issues and implementing continuous improvement plans to achieve project targets and SLA commitments.
- Manage people engagement, recruiting, and staffing to optimize delivery targets.
- Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
- Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area.
Requirements
- At least 12 years of work experience in Service Delivery with a strong background in F&A (RTR/PTP).
- 10 years of supervisory/TL experience.
- Open to any industry.
- Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture.
- PTP and RTR experience is required.
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