Service Delivery Director

4 weeks ago


Taguig, National Capital Region, Philippines Hunters Hub Inc. Full time
Service Delivery Lead

Hunters Hub Inc. is seeking a highly skilled Service Delivery Lead to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.

Key Responsibilities:
  • Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
  • Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
  • Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
  • Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
  • Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
  • Reporting: Track service performance metrics, prepare reports, and communicate results to stakeholders.

The ideal candidate will have a strong background in Incident Analysis, Advanced skills in Networking and IT Infrastructure, and Expertise in Open Systems. Experience with Cloud Computing Technologies, including Azure and AWS, is also highly valued. Leadership experience is a must.

Hunters Hub Inc. offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Service Delivery Lead looking for a new challenge, please submit your application.



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