Senior Manager
2 weeks ago
Job Summary
We are seeking a Senior Manager - Service Delivery Operations Lead to join our team at TASQ Staffing Solutions. This role will be responsible for leading the service delivery strategy across one or more client portfolios, addressing performance issues, and implementing continuous improvement plans to achieve project targets and SLA commitments.
Key Responsibilities
- Support sales opportunities and delivery of the solution by leveraging Accentures full capabilities.
- Build client relationships in collaboration with the Client Account Leadership team.
- Manage people engagement, recruiting and staffing to optimize delivery targets.
- Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
Requirements
- At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP).
- 10 years supervisory/TL experience.
- Open to any industry.
- PTP and RTR experience is required.
Working Conditions
- Project Shift Schedule: Mid Shift.
- Project Rest Day: Weekends Off.
- Project/Team Location: Taguig Uptown Bonifacio Tower 3.
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