Operations Delivery Excellence

15 hours ago

Las Piñas, National Capital Region, Philippines beBeeDelivery Full time ₱1,200,000 - ₱2,000,000
Job Title: Delivery Operations Specialist

The Delivery Operations team is seeking a highly skilled and experienced professional to support the development of operational tools, processes, and reports that enable consistent and scalable delivery operations.

  • This role will focus on supporting the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.
  • The ideal candidate will have strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • We are looking for a self-motivated, proactive, and adaptable individual who can manage multiple priorities in a dynamic environment.

Key Responsibilities:

  • Support the design, implementation, and continuous improvement of operational tools, processes, and reports.
  • Assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.

Requirements:

  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.

Benefits:

  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment & Well-being Program.
  • A clear induction program & a mentoring buddy to help you.
  • Private health insurance allowance.
  • Unlimited time off.

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