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Network Service Delivery Specialist

1 week ago

Taguig, National Capital Region, Philippines UnitedHealth Group Full time

**Overview**

At Optum, we believe that everyone deserves the opportunity to live their healthiest life. We are committed to advancing health equity and improving health outcomes by connecting people with the care and resources they need.

**Job Description**

The Telecommunication Analyst will play a critical role in supporting our team's efforts to improve health outcomes. Key responsibilities include:

  • Analyzing request queues to establish the most effective fulfillment approach.
  • Completing service requests in a timely manner using established standards and quality metrics.
  • Collaborating with business and IT teams to communicate and execute credentialing related access audits.
  • Analyzing data trends to identify opportunities for process improvements.

**Requirements**

  • Clear communication skills.
  • 2+ years of experience in IT or business with experience working in a large enterprise environment.
  • 1+ years of experience working with contact center telephony platforms such as Genesys, CXOne, Avaya, Cisco, or MS Teams.
  • Experience facilitating collaboration across multiple teams.