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Business Service Delivery Specialist
2 weeks ago
At Canon Business Services Centre Philippines, we strive to optimise, automate, and transform the operations of our clients. As a market leader in Business Process Optimisation and IT services for over 20 years, we have helped numerous organisations set themselves up for greater growth.
We work collaboratively with our customers to deliver bespoke solutions designed to meet and exceed their business needs, overcoming challenges and freeing them up to focus on what sets them apart. Our customer-centric approach has earned us the trust of industry leaders.
The role of a Client Services Coordinator is pivotal in ensuring that our Managed Services Customers receive outstanding support from our team. This involves working closely with the Client Service Managers and Service Delivery Team to conduct activities around nominated accounts.
About the Role- The CSC team will work with the CSMs to conduct activities around nominated Managed Document Services accounts, ensuring Canon business objectives and customer deliverables are met.
- Coordination of key information, delivery of seamless processes, and data accuracy are crucial aspects of this role.
- By enabling the Managed Services and Service Delivery team to focus on core business deliverables, you will play a vital part in driving success.
- Key responsibilities include:
- Assisting with the preparation of monthly customer performance reporting, including manual reports using data from different sources.
- Collating customer reporting as required by the CSMs.
- Coordinating Managed Valet Services, including arranging leave coverage for onsite valet services and handling escalations.
- Raising invoices for labour costs in Canon systems and managing through to payment.
