Remote Customer Support Specialist
2 days ago
As a Customer Service Representative, you will play a crucial role in delivering exceptional support to our users. Your primary responsibility will be to handle inquiries, resolve issues, and provide guidance while embodying our values of innovation, empathy, and excellence.
Key Responsibilities:
- Support & Troubleshooting: Diagnose and resolve product usage issues efficiently and empathetically.
- Respond to customer queries: Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
- Onboarding & Education: Guide new users through platform setup and onboarding steps.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
About You
Must-Have:
- 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
- Exceptional written and spoken English; clear, friendly, and professional communication style.
- Strong ability to diagnose problems and walk customers through solutions.
- Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
- Proven ability to multitask and prioritize in fast-paced, remote environments.
Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible remote/hybrid work setup.
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