Customer Support Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Title

We are seeking technical support specialists to provide high-quality assistance and troubleshooting services to clients across various industries.

  • You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior experience in call centers and reside within a reasonable distance from our office.

You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief test.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately
  • Maintain up-to-date knowledge of products and support procedures
  • Ensure customer satisfaction by providing timely resolutions
  • Follow protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

This is a remote job opportunity that offers flexibility and autonomy. You will be working from your own home office, which provides an ideal work environment.

Why This Job Is Important

This role plays a crucial part in delivering exceptional customer experiences and resolving technical issues efficiently. Your contributions will directly impact the satisfaction of our clients.

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