Remote Customer Support Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱2,000,000 - ₱3,000,000

We are seeking a skilled professional to join our remote customer support team. Your mission will be to assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.

This role operates in three rotating shifts (00:00–08:00 | 08:00–16:00 | 16:00–00:00) , including weekends and holidays. You will collaborate with teammates across time zones to maintain seamless 24/7 support.

Key Responsibilities:

  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement

Requirements:

  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts, including overnight, weekends, and holidays
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure

Benefits:

  • Competitive compensation
  • Supportive and collaborative team culture
  • Training and career development opportunities

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