Customer Support Specialist
2 days ago
As a Customer Support Specialist, you will be responsible for providing top-notch support to customers via chat, email, or phone. You'll handle inquiries related to product information, order tracking, returns, and account concerns with professionalism and friendliness.
- Respond to customer inquiries in a timely and efficient manner
- Use Gorgias and Shopify to manage tickets and provide fast, accurate support
- Stay informed on product updates and support practices to ensure a consistent customer experience
Our ideal candidate has at least 1 year of hands-on experience with both Shopify and Gorgias, excellent written and spoken English communication skills, and the ability to work independently while handling multiple conversations at once.
We offer a competitive salary with annual performance-based increases, paid time off, health and dental insurance or a health stipend, and holiday bonuses. As a fully remote team, we value your comfort and flexibility. If you're passionate about delivering outstanding customer experiences and growing with a team that values your work and well-being, we'd love to hear from you.
Job Requirements- Bachelor's degree in a related field (e.g., Business, Communications)
- At least 1 year of experience in customer support or a related field
- Excellent written and spoken English communication skills
- Hands-on experience with Shopify and Gorgias
- Ability to work independently and handle multiple conversations at once
If you're excited about this opportunity, please submit your application. We look forward to reviewing your qualifications
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