Visionary Customer Experience Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeRepresentative Full time ₱500,000 - ₱1,000,000
Customer Service Representative

We are seeking a highly motivated and experienced Customer Service Representative to join our team.

  • Provide exceptional customer service through multiple channels, including email, live chat, phone, and social media.
  • Address customer inquiries and concerns in a timely and professional manner.
  • Work closely with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Employ a solution-oriented mindset to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability.
Responsibilities:
  • Deliver outstanding customer interactions through approachable, optimistic, considerate, accurate, and timely support.
  • Act as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.

Requirements:

  • At least 1 year of experience in customer-facing roles.
  • Superior written and oral communication skills.
  • Strong people skills — ability to chat with new and interesting folks.
  • Friendly and empathetic demeanor.
  • Ability to think on your feet and adapt to changing situations.
  • Experience with CRM software such as Richpanel, Zendesk, or similar is an asset.
  • Passionate about creating amazing experiences for customers.
  • Self-starter who thrives in fast-paced environments and delights in problem-solving.

Benefits:

  • Dynamic and supportive work environment.
  • Opportunities for growth and development.
  • Competitive salary and benefits package.

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