Technical Leadership Expert
7 days ago
This role is pivotal in resolving high-priority or complex technical issues, serving as the primary point of escalation and leading diagnosis, troubleshooting, and resolution efforts.
We are seeking an experienced Technical Leadership Expert to own and resolve critical incidents, ensure rapid responses, effective solutions, and timely communication with customers and stakeholders.
This expert will mentor and guide junior engineers, sharing best practices, collaborating on escalations, developing new training materials, and helping them develop their skills.
The ideal candidate will act as a trusted advisor to our customers, providing clear and actionable insights including technical guidance, root cause analyses, proactive recommendations for system optimization, and regular detailed updates for ongoing or critical issues.
Key Responsibilities:- Serving as the primary point of escalation for high-priority or complex technical issues
- Owning and resolving critical incidents
- Mentoring and guiding junior engineers
- Acting as a trusted advisor to customers
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Experience in technical leadership and mentoring
- Familiarity with system optimization and root cause analysis
- Opportunity to work on high-priority projects
- Collaborative and dynamic work environment
- Promotion opportunities based on performance
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