Dedicated Customer Experience Representative

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱20,000 - ₱35,000
Remote Customer Service Role Overview

This customer-facing position involves providing top-notch service to clients via phone, addressing their inquiries and concerns professionally and efficiently.

As a key contributor to our team, you will play a vital role in delivering exceptional customer experiences that drive client satisfaction and loyalty.

Key Responsibilities:
  • Handle inbound and outbound calls with a focus on effective problem-solving and issue resolution.
  • Provide accurate information and guidance to customers, ensuring they feel supported throughout the process.
  • Document interactions and process claims accurately, maintaining a high level of attention to detail.
  • Escalate complex issues to relevant team members when necessary.
  • Stay up-to-date with training, updates, and program knowledge to ensure seamless delivery of services.
Required Skills and Qualifications:
  • Proven experience in call center environments.
  • Strong command of the English language, both written and spoken.
  • Typing speed of 20+ words per minute.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Excellent interpersonal, communication, and troubleshooting skills.
Benefits:

At [Company Name], we value our employees and offer a range of benefits and incentives to support your growth and well-being.

  • Comprehensive HMO coverage for you and your dependents.
  • Dental coverage, including in-house dental assistance.
  • Free meals during training.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Opportunities for career growth and promotion.
  • Employee shuttle services.
  • Company retreats and events.
  • Social and networking opportunities.
Equal Opportunity Employer Statement:

[Company Name] is an equal opportunity employer. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law.

About Us:

[Company Name] helps customers address CX and DX challenges with industry-leading solutions and services. This description is intended to provide a general overview of the role and is not an all-inclusive list of duties, responsibilities, or qualifications.

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