Technical Support Leader

1 day ago

Lipa City, Calabarzon, Philippines beBeeLeadership Full time $150,000 - $200,000

Job Title: Technical Support Leader

About the Role

We are seeking a highly motivated and customer-focused leader to manage a team of technical support engineers. As a Technical Support Manager, you will be responsible for leading a team of 10-12 Customer Support Engineers in providing high-quality technical support to our customers.

Key Responsibilities:
  • Manage and lead a team of technical support engineers to ensure timely and effective resolution of customer issues.
  • Monitor and oversee support quality and SLA adherence, including coaching, CSAT follow-up, and optimizations to ensure quality.
  • Ongoing individualized career development and growth opportunities for team members.
  • Collaborate with cross-functional teams, including sales, product, and engineering to ensure seamless customer experience.
Requirements and Qualifications

To succeed in this role, you should have:

  • Prior experience working in a technical role, preferably in a leadership or management capacity.
  • Strong management skills, with success in career development and team growth.
  • Highly focused on increasing customer satisfaction and retention through exceptional technical support.
  • Ability to manage multiple initiatives simultaneously in a dynamic and fast-paced work environment.
  • Excellent written and verbal communication skills, with proficiency in English.
What We Offer

We offer a competitive total rewards package, including:

  • Competitive salary and benefits.
  • Flexible paid time off.
  • Stock grants and equity opportunities.
  • Opportunities for professional growth and development.
About Our Team

We are a global organization committed to fostering an inclusive and diverse culture that drives deep engagement and authentic belonging. We believe that diversity of thought, perspective, background, and experience enables us to own what we do, drive our success, and empower our team members to show up authentically.

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