Freight and Logistics Support Specialist
7 days ago
About Skyedesk: At Skyedesk, we utilize state-of-the-art technology to simplify our loan process, ensuring a seamless experience for our customers.
Job Summary:
- We are seeking a dedicated and results-driven individual to join our team as a Freight and Logistics Support Specialist.
- The ideal candidate will possess excellent communication skills and have the ability to work effectively in a fast-paced environment.
- Responsibilities include providing customer support, resolving issues related to transport delays and damages, and developing long-lasting relationships with customers.
Key Responsibilities:
Customer Service and Support• Respond to customer inquiries and concerns in a timely and professional manner.
• Offer detailed information about our services, pricing, and transport processes.
Issue Resolution and Escalation• Investigate and resolve issues related to transport delays, damages, and other service-related problems.
• Collaborate with internal teams to ensure swift resolution and minimize downtime.
Relationship Management and Upselling• Build and maintain strong relationships with customers, identifying opportunities to upsell additional services or future transport needs.
• Follow up with customers post-transport to ensure their satisfaction and gather feedback.
Documentation and Reporting• Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
• Prepare reports on customer feedback, issues, and resolutions to help improve service quality.
Requirements:
- Bachelor's Degree preferred
- Proven experience in customer service, preferably in the auto transport or logistics industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software, databases, and tools
- Ability to work independently and as part of a team
- Amenable to work in the evenings shifts and weekends
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