Freight and Logistics Support Specialist

7 days ago


Makati City, National Capital Region, Philippines Skyedesk Full time

About Skyedesk: At Skyedesk, we utilize state-of-the-art technology to simplify our loan process, ensuring a seamless experience for our customers.

Job Summary:

  • We are seeking a dedicated and results-driven individual to join our team as a Freight and Logistics Support Specialist.
  • The ideal candidate will possess excellent communication skills and have the ability to work effectively in a fast-paced environment.
  • Responsibilities include providing customer support, resolving issues related to transport delays and damages, and developing long-lasting relationships with customers.

Key Responsibilities:

Customer Service and Support

• Respond to customer inquiries and concerns in a timely and professional manner.

• Offer detailed information about our services, pricing, and transport processes.

Issue Resolution and Escalation

• Investigate and resolve issues related to transport delays, damages, and other service-related problems.

• Collaborate with internal teams to ensure swift resolution and minimize downtime.

Relationship Management and Upselling

• Build and maintain strong relationships with customers, identifying opportunities to upsell additional services or future transport needs.

• Follow up with customers post-transport to ensure their satisfaction and gather feedback.

Documentation and Reporting

• Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.

• Prepare reports on customer feedback, issues, and resolutions to help improve service quality.

Requirements:

  • Bachelor's Degree preferred
  • Proven experience in customer service, preferably in the auto transport or logistics industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using customer service software, databases, and tools
  • Ability to work independently and as part of a team
  • Amenable to work in the evenings shifts and weekends


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