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Senior Customer Service Professional

1 week ago

Manila, National Capital Region, Philippines NTT DATA SERVICES PHILIPPINES INC. Full time

**Job Overview**

We're looking for a talented Insurance Industry Expert to fill a critical role in our team at NTT DATA SERVICES PHILLIPPINES INC. as a Senior Customer Service Professional.

In this position, you will be responsible for delivering exceptional customer service, resolving complex issues, and driving business growth through your expertise in the insurance industry.

Key Responsibilities:*

  • Take on escalated customer calls, utilizing your knowledge of life insurance and annuity policies to resolve issues efficiently.
  • Develop and implement effective solutions to improve customer satisfaction and reduce escalations.
  • Collaborate with team members to enhance their skills and performance, promoting a culture of excellence.
  • Contribute to the development of SOPs for new processes, ensuring seamless implementation and minimal disruption.
  • Process transactions accurately and promptly, meeting or exceeding client service level agreements.
  • Identify and address non-standard pending transactions, providing top-notch customer service.
  • Support the team's goals and objectives, taking on additional responsibilities as needed.

Requirements:**

  • Prior experience in the insurance industry, with a strong understanding of life insurance and annuity policies.
  • At least 1 year of experience in a professional/office environment, with proficiency in Windows PC applications.
  • Excellent communication (oral/written) skills, with an education level of at least a diploma or graduate preference.
  • Able to sit for extended periods, proficient with MS Office suites and leading CRM tools like Salesforce.
  • Flexible scheduling, with ability to work US shifts, including weekends except Sunday.